Warranty & Refund Policy
At Kaira, we strive to provide high-quality products and a smooth shopping experience. If you receive a damaged, defective, or incorrect product, please contact our customer support team for assistance.
Warranty
Warranty coverage may vary depending on the product. Products covered under warranty are protected against manufacturing defects for the applicable warranty period.
Warranty does not cover damage caused by misuse, accidents, improper handling, unauthorized repairs, or normal wear and tear.
Refund Policy
Refund requests may be accepted in the following cases:
- Damaged or defective product received
- Incorrect product delivered
- Product significantly different from the description
- Eligible order cancelled before dispatch
Products must be returned in their original condition, including packaging, accessories, tags, and invoice where applicable.
Refund Process
Once the returned product is received and inspected, we will process the refund if the request meets our eligibility requirements. Refunds will generally be issued to the original payment method.
The time required for the refund to appear in your account may vary depending on your bank or payment provider.
Non-Refundable Products
Certain products may not be eligible for return or refund due to product-specific conditions, hygiene requirements, customization, or promotional offers. Any such restrictions will be mentioned on the relevant product page.
Contact Us
For any questions regarding warranty, returns, or refunds, please contact the Kaira support team. Our team will review your request and assist you with the next steps.
